Delivering delight to MMG’s managers with multi-system Mobile Approvals
In 2014 MMG Ltd embarked on an ambitious strategy to aggregate workflows from ~10 different inboxes spanning both SAP and non-SAP systems, into a unified inbox tailored for both mobiles, tablets and desktops, and to deliver this to 500 managers processing several thousand approvals per month. With user experience (UX) a key concern, the MMG team partnered with IQX Business Solutions to deliver a solution based on the OneList product. This included a native mobile experience with offline capability, as well as a web application for the desktop.
In one month of go-live in early November 2014, MMG processed over 2400 approvals from a 1/3 of the in-scope supervisors, dropping overall approval time by 60.8%.
In one year MMG has processed 50,000 approvals, across the globe.
Some initial feedback includes:
Andrew Michelmore, CEO, MMG Limited – “what a great idea”, love it”
8 people in Laos –very happy – “wouldn’t it be great to have this for safety observations, all which need images and approvals” – what a good idea!
View this video for MMG’s snapshot of OneList Approvals.